Introduces More Connectivity Options for ACP Participants I wish I could try a Motorola multi gig modem just to see if anything changes but I’m done spending $$$ for now on all this equipment.Comcast Boosts Speeds for Millions of Xfinity Internet CustomersĬonnect, Connect More, Fast and Prepaid Customers Get Faster Speeds at No Additional Cost So basically my slowest speed is just plugged directly into the S33 itself. How can the techs meter reader tool show me 1.29 gig coming out of my S33 with my own cable & yet when I plug my laptop into the modem I get 400-600 mbps? But then get 830+ mbps wirelessly on my iPhone 12? I just got 740 mbps now by having my laptop connected to my range extender via Ethernet. I know this is frustrating for all of us with this issue. I’d love to know if other people are having this trouble. The issue here isn’t so much the equipment anymore I’m thinking it’s their service because even their own modem couldn’t give us the original speeds we were receiving less than a year ago 960 mbps. They’ve also changed the channels that it communicates through. They reprovisioned several time, they’ve cleared blocks, they’ve updated the new modem, and they’ve callibrated it on the back end and checked it twice. I guess I have tried multiple cables because of where all of the computers are located in the house stringing cabling to the ones further away uses a different cable because the ones where the cable modem is located isn’t long enough. I’m using the 1gig port not the 2.5 and the speeds have been the same on both modems. I’ve tested on pcs using ookla’s speed test website, the website they us, and the software on my google nest, all with similar results. Arris can’t truly give you an answer to your issue because ISPs change the firmware to in house firmware to work on their network, and this becomes an issue with the ISP at that point. Have you asked for the modem to get a reprovision signal sent to your modem to make sure it has the correct config for your service level? I changed my modem out before and the speeds went down until I had them send a new signal to correct the issue. How do you test your speed? Website or stand alone app? You will get more accurate results with a stand alone app over a website every time. You will not be able to correctly test the speeds if you don’t have a 2.5g nic. Second, are you plugged into the 2.5 port to a 2.5 nic when you test the speed? Usually the techs have equipment that have multigig nics to properly test all of the available speeds they offer. When he tested the speed coming from the s33 did he use a different cable than the one you are currently setup with? The first thing I usually test is different cables when I see variance in speed like you see. Someone has to know what’s going on! I don’t want to sue anyone I just want the speeds I’m paying for! As a gamer, it’s frustrating to not be able to get the response times in mmo’s and FPS games that are necessary to succeed! I’ve yet to get a response from here from anyone from this modem company but I’ve read countless stories like mine. Now it’s basically half! I wonder if there’s someone outside of the typical customer service I can contact that will have the knowledge necessary to see if anyone’s missed something! It baffles me how this is not working as intended! Copper wires are old but when this all began I was actually getting 960 down. The tech was nice and knowledgeable himself and was direct about everything honestly. The guy I chatted with who scheduled the technician who came out was very knowledgeable (I have experience doing his job I can tell if they are bsing me.) and he seemed genuine. I downloaded the app for the modem but there’s literally no way to connect to the modem to even check on it’s firmware the technicians at the customer support line do that apparently. I hope someone has info that may help you for your post, it’s weird isn’t it? The guy’s tool that came out to view mine said 1500 down. Xfinity showed me 1.299 coming into and out of the modem so as far as they are concerned there is no issue. I kind of gave up seeing 1.2 gig down or even 940 mbps down. Bottom line I get faster speeds via wifi/range extender then being plugged into the S33 and/or the Alien’s LAN. To make it more unusal I have a range extender in my room and when I plug into the Ethernet port on there with my laptop I can 700-800 mbps. I have gotten 830+ mbps wifi speeds on my iPhone 12 but only 600 mbps plugged into the S33 or the routers LAN. Now when I connect my brand new Alien router to the modem the built in speed test (the router has a LCD touch screen) it shows that Xfinity’s signal is around 720-750 mbps. Yet when I plug in my laptop into the modem I get around 600 mbps down. The technician came out and connected his meter tool to the cable & showed 1.29 gig coming out of the cable then also showed me 1.29 gig coming out of the Arris S33.
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